Support Center
Everything we get asked about orders, delivery and payment — and the fastest ways to reach a person when the answer is not here.
Talk to a person
Phone is fastest during business hours — Everyday: 9:00 AM – 10:00 PM.
Browse by topic
- How to OrderPlacing an order step by step, on the site or over the phoneOpen →
- PaymentCash on delivery and online payment, and when you are chargedOpen →
- ShippingDelivery areas, charges and how long an order takes to arriveOpen →
- Order TrackingCheck where your parcel is using your order numberOpen →
- FAQShort answers to the questions we are asked mostOpen →
- Terms & ConditionsReturns, refunds, pricing and the rules that apply to ordersOpen →
Quick answers
Where is my order?
Track it with the order number from your confirmation. If tracking has not moved for more than a day, call us and we will chase it.
Track your order →Something arrived damaged or missing
Contact us within 24 hours of delivery with photographs of the parcel and the item, and we will arrange a replacement or refund.
Report a problem →I need to change or cancel an order
Call us as soon as possible. Before dispatch we can usually change the address or cancel outright; once it is with the courier we cannot.
Call us →How much is delivery to my area?
Charges depend on the delivery area and are shown at checkout before you confirm. The full list is on the shipping page.
See delivery charges →