Privacy Policy

• To take, confirm and deliver your order, and to call you if the address is unclear.
• To let you sign in, and to reset your password if you forget it.
• To answer your questions and handle returns, exchanges and refunds.
• To keep records of sales as a business is required to.
• To detect and prevent fraud and abuse of the site.

We do not build advertising profiles, and we do not run advertising or analytics trackers on this site.

Online payments are completed on the payment gateway's own secure page. Card numbers, PINs and one-time codes are entered there, not here — they never reach our servers and we never store them.

What we receive back from the gateway is confirmation of whether a payment succeeded or failed, and a reference for that transaction.

Nobody from our team will ever ask you for a card PIN, an OTP or a mobile-wallet PIN. Any such request is fraud, whoever it appears to come from.

We do not sell your personal data. We share it only with the services needed to complete your order, and only the part each one needs:

• Delivery partners — the recipient's name, phone number and address, so the parcel can be delivered.
• Our payment gateway — the order amount and reference, to process an online payment.
• Our SMS provider — your mobile number, to send verification codes and order updates.
• Our hosting and image providers, which store the site's data and files on our behalf.

We may also disclose data where the law requires it, or to protect our rights in a dispute.

The site stores a small amount of data in your own browser so it can work properly. It is used for the following, and nothing else:

• Keeping you signed in after you log in.
• Remembering the mobile number you last signed in with, so you do not retype it.
• Holding your cart and wishlist before you have an account, so they survive a page reload.
• Keeping your support-chat conversation attached to you between visits.
• Remembering whether you chose the light, dark or night theme.

None of this is used for advertising or cross-site tracking. Clearing your browser data removes all of it, though doing so will sign you out and empty a guest cart.

Order records are kept for as long as we need them for accounting, tax and warranty purposes.

Account details are kept while your account is open. If you ask us to delete your account, we remove your profile and contact details and keep only the minimum order records the law requires us to hold.

Support messages are kept while they are useful for resolving your query and reviewing the quality of our service.

Data is sent between your browser and our servers over an encrypted connection, and passwords are stored hashed rather than in readable form.

Access to customer data is limited to the people who need it to run orders and support.

No system is perfectly secure. If a breach ever affects your data, we will tell you rather than stay quiet about it.

You can:

• Ask for a copy of the personal data we hold about you.
• Correct anything that is wrong — you can edit most of it yourself in your profile.
• Ask us to delete your account and personal data, subject to records we must keep.
• Ask us to stop sending promotional messages, without affecting order updates you still need.

Contact us with your request and the mobile number on the account. We may ask you to confirm your identity before acting, so that nobody else can request your data.

This site is intended for adults placing orders for their household. We do not knowingly collect data from children. If you believe a child has given us personal data, contact us and we will remove it.

We may update this policy as the service changes. The version published here, with the date shown at the top of the page, is the one that applies.

Where a change materially affects how we use your data, we will make reasonable efforts to highlight it rather than quietly replacing the text.