Frequently Asked Questions

No. You can check out as a guest with just your name, phone number and address. An account is only useful if you want your order history and saved details in one place.

Yes. Call us with the products you want and your delivery address and we will place the order for you. Cash on delivery works exactly the same way.

No minimum. Delivery is charged per area regardless of order size, so larger orders tend to be better value per item.

Call us as soon as possible. Before dispatch we can usually change the address or cancel outright; once the parcel is with the courier we cannot.

A flat charge per delivery area, shown at checkout once you select your area. The full list of areas and charges is on the shipping page.

It depends on your area and stock. We confirm every order by phone first, and the delivery estimate is given at checkout — treat it as an estimate, not a guarantee.

The courier tries to reach you by phone and may attempt redelivery. If the parcel returns to us, a further delivery charge can apply to send it out again.

Use the order number from your confirmation screen on the Track Order page. If tracking has not moved for more than a day, call us and we will chase it.

Cash on delivery, and online payment by card or mobile wallet through our payment gateway at checkout.

Only when the parcel is handed to you. Placing the order charges you nothing.

Never. Nobody from our team will ask for a card PIN, an OTP or a mobile-wallet PIN by phone or message. Treat any such request as fraud and report it to us.

Send us the transaction ID and the time of payment and do not pay again. We will trace it and either confirm the order or return the money.

Natural products, packaging and screen colours all vary. Minor differences in appearance are normal and are not a defect.

For hygiene and food-safety reasons, opened or partly used consumables cannot be returned unless the product was damaged, expired or incorrect when delivered.

Contact us within 24 hours of delivery with photographs of the parcel and the item. We will arrange a replacement or a refund — keep the packaging until it is settled.

Approved refunds are issued to the original payment method, or another method we agree with you, within a reasonable period after the returned item is received and checked.

Use the forgot-password link on the sign-in page. We send a one-time code to your registered contact so you can set a new password.

Sign in and edit them in your profile. Changing them there does not change the address on an order already placed — call us for that.