Shipping

Where we deliver, what it costs, and how long an order takes to reach you.

Delivery areas and charges

A flat charge per area, added to your order total. The charge for the area you pick is always shown at checkout before you confirm.

The delivery-area list could not be loaded just now. Your exact delivery charge is calculated and shown at checkout once you select your area.

Charges are set per area and can change; the amount shown in your checkout summary is the one that applies to your order.

1
Order placed
You get an order number on screen straight away. Keep it — it is what the Track Order page asks for.
2
Confirmation call
We call to confirm the order and the address, usually the same day. Orders we cannot confirm by phone are held rather than dispatched.
3
Packed and dispatched
Items are checked and packed for the journey they will actually take. Fragile goods get extra protection.
4
Out for delivery
The courier contacts you before arriving. Please keep the phone reachable — most failed deliveries are simply unanswered calls.

What if nobody is home?: The courier will try to reach you by phone and may attempt redelivery. If the parcel comes back to us, a further delivery charge can apply to send it out again.
Can I change the delivery address after ordering?: Before dispatch, usually yes — call us as soon as you can. Once the parcel is with the courier the address is fixed.
The parcel arrived damaged or short: Contact us within 24 hours of delivery with photographs of the parcel and the item. We arrange a replacement or a refund; do not discard the packaging until it is settled.
Do you deliver everywhere in Bangladesh?: We deliver to the areas listed at checkout. If your area is not in the list, call us — we can often arrange something for nearby locations.

Track it with the order number from your confirmation screen.